Privacy Policy

Your Privacy Matters

At MetroCrew Greenacres Tree Services, we respect your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it, and how we keep it safe.

Information We Collect

When you request a quote or hire us for tree services, we collect information that helps us serve you better:

• Your name, phone number, and email address
• Your property address where services will be performed
• Photos of trees or areas that need work
• Payment information when you hire us
• Details about the tree services you need

How We Use Your Information

We use your information only for business purposes related to providing tree services:

• To provide quotes and schedule services
• To contact you about your service appointment
• To send invoices and process payments
• To follow up on completed work
• To improve our services and customer experience

We Do Not Sell Your Information

We will never sell, rent, or share your personal information with third parties for marketing purposes. Your information stays with us and is used only to provide the services you requested.

Who We Share Information With

We may share limited information with trusted partners who help us run our business:

• Payment processors to handle credit card transactions
• Scheduling software to manage appointments
• Insurance companies if there is a claim
• Law enforcement if required by law

These partners are required to keep your information confidential and use it only for the specific services they provide to us.

Website and Contact Forms

When you use our website or fill out a contact form, we may collect basic information like your IP address and browser type. This helps us improve the website and understand how people use it. We use secure forms to protect your information when you submit it online.

How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. This includes secure storage systems, limited access to sensitive data, and regular security reviews. However, no system is 100% secure, and we cannot guarantee absolute security.

How Long We Keep Your Information

We keep your information for as long as needed to provide services and comply with legal requirements. Typically, we retain customer records for 7 years for tax and business purposes. After that, we securely delete or destroy the information.

Your Rights

You have the right to:

• Ask what personal information we have about you
• Request corrections to your information
• Ask us to delete your information (subject to legal requirements)
• Opt out of marketing communications

To exercise any of these rights, please contact us at hello@greenacresfltreeservices.com or call (561) 878-0470.

Cookies and Tracking

Our website may use cookies to improve your browsing experience. Cookies are small files stored on your device that help the website remember your preferences. You can disable cookies in your browser settings, but this may affect how the website works.

Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. When we do, we will post the new policy on this page and update the date at the top. We encourage you to review this policy periodically.

Questions or Concerns

If you have questions about this privacy policy or how we handle your information, please reach out to us. You can call (561) 878-0470 or email hello@greenacresfltreeservices.com. We are here to help and address any concerns you may have.